Last updated: November 9, 2026
Ordering
Is shipping free on every order?
Yes. Every product on the site ships free to US addresses. There is no minimum order value and no handling fee is added at checkout. See the Shipping Policy for dispatch and delivery times.
How long does delivery take?
In-stock orders leave the warehouse within one to two business days. Most parcels arrive three to seven business days after dispatch. Tracking is emailed when the label is created.
How do I track my order?
Open the tracking link in your shipping confirmation email, or sign in to your account to see order status and tracking details.
Products
What ages are the toys made for?
Most items are recommended for ages 3 and up, and each product page states the recommended age. Projector toys and small building pieces should be kept away from children under 3 unless the page says otherwise.
Do the toys need batteries?
Projector toys and the remote control robot dog use batteries. The interactive pet toys are USB rechargeable. Everything needed for first use is listed in the product description; batteries are not included unless stated.
Are these original brand toys?
PlayLoft is an independent dealer offering white-label and dealer-direct toys. We are not affiliated with any toy manufacturer. See the Disclaimer for details.
Returns and support
Can I return an item?
Unopened items can be returned within 30 days of delivery. Start with the Returns & Exchanges policy for the process, then email us your order number.
How do I contact support?
Email support@playloft.it.com. We answer within one business day, Monday to Friday, 9:00 AM to 5:00 PM Central Time.
Do you take bulk or wholesale orders?
Yes. Send your quantity list, event or store details and the ship-to address, and we will reply with a quote.
PlayLoft Co955 PINKERTON COURT
Brentwood, TN 37027-1810
United States