Last updated: November 9, 2026
If a toy is not right for your household, you can return it within 30 days of delivery. Items must be unopened, unused and in the original packaging with all accessories included.
How to start a return
- Email support@playloft.it.com with your order number and the item you want to return.
- We reply within one business day with a return authorization and the ship-to address.
- Pack the item securely and include the order number inside the parcel.
- Send us the tracking number once the parcel is on its way.
Refunds
Once the return arrives and passes inspection, we refund the purchase price to the original payment method within 5 to 10 business days. Original shipping was free, so no shipping charge is deducted. Return postage is paid by the customer unless the item arrived damaged or incorrect.
Exchanges
We do not process direct exchanges. Place a new order for the replacement item and return the original for a refund; this is the fastest way to secure stock.
Damaged, defective or incorrect items
Contact us within 14 days of delivery with photographs of the item and packaging. We cover return postage and send a replacement or a full refund, including any tax paid.
Items that cannot be returned
- Opened plush, pet toys or projector toys for hygiene and safety reasons.
- Items returned after 30 days without prior authorization.
- Products damaged by misuse, modification or normal wear.
Contact
PlayLoft Co955 PINKERTON COURT
Brentwood, TN 37027-1810
United States
Email: support@playloft.it.com