Last updated: November 9, 2026
Every product on playloft.it.com ships free within the United States. There is no minimum order value and no handling fee is added at checkout.
Dispatch times
In-stock orders leave our warehouse within one to two business days. Orders placed after 12:00 PM Central Time on Friday, or during a public holiday, begin processing on the next business day.
Delivery estimates
| Destination | Service | Typical delivery |
|---|---|---|
| Contiguous United States | Standard ground | 3 to 7 business days after dispatch |
| Alaska and Hawaii | Standard ground | 5 to 10 business days after dispatch |
| PO boxes and APO/FPO | US Postal Service | 5 to 10 business days after dispatch |
Tracking
A tracking number is emailed as soon as the carrier scans the parcel. Tracking can take up to 24 hours to show the first movement. You can also sign in to your account to review order status.
Address changes
Email support@playloft.it.com as soon as possible if an address needs correcting. We can change an address only before the parcel is dispatched.
Lost or damaged parcels
If tracking has not moved for five business days, or a parcel arrives damaged, contact us with the order number and photographs. We will open a carrier claim and send a replacement or refund once the claim is approved.
International orders
The store currently ships to United States addresses only. Orders with non-US shipping addresses are cancelled and refunded in full.
Contact
PlayLoft Co955 PINKERTON COURT
Brentwood, TN 37027-1810
United States
Email: support@playloft.it.com